FAQ [ frequently asked questions ]

Have a query? Well maybe we’ve already answered it below.
If not, please contact us and we’ll be only too happy to help.

• Can we have any number of weeks rather than monthly?
• Unfortunately no. We can only rent the advertising spaces per month or yearly.
• How do we supply our file?
• We require a hi-res PDF of your advertising at 100% of the final signs dimensions. If you have any queries about where bus joins may occur, please send your Indesign or Illustrator file aswell as the PDF. Some adjustment may need to be made, but you will be alerted if this is required. If sending artwork for an all-over bus design, please ask for our specifications and supply the artwork in Illustrator by using our outline technical drawing. All photos must be 50% of actual size.
• What if the advertisements are damaged?
• Accidents do occur, so whether it’s slight damage or a replacement panel required, your sign will be replaced free of charge.
• Can I cancel my advertising contract earlier than agreed?
• This can be done, but with discounted monthly rates or whole buses, Metro may require a payout to be agreed upon to cover rental space and re-preparation of the bus surface for all-over designs.
• Can I have a specific bus route?
• Unfortunately no. Our bus drivers will select whichever bus is ready first, rather than a specific number per route. This does however guarantee a wider audience throughout your specificed region. We can dictate which region ie Hobart, Launceston, Burnie or Tassielink.
• How long does it take to apply? When will our advertisement be in place?
• We require at least 3 weeks lead time from signing your contract. We can apply earlier but will require your file-ready artwork as soon as the contract is signed. The 3 week leadtime allows us to book a scheduled bus for application, amend artwork (if it doesn’t fit our specifications), production and final application.